Refund & Cancellation Policy

Every dealership gets a 14-day free trial with the full product and no card required. We encourage you to use the trial to decide whether MotorIQ fits your business before you pay.

• Plans are paid once, in advance, for a fixed period (for example 3, 6 or 12 months).
• Payments are processed securely by Razorpay. We never see or store your card, UPI or bank login details.
• There is no auto-debit and no automatic renewal. Your plan simply ends on its end date unless you choose to renew.

You can stop using MotorIQ at any time. Because plans do not renew automatically, there is nothing to cancel to avoid future charges: just do not renew. Your access continues until the end of the period you paid for.

• Within 7 days of your first payment: if MotorIQ is not right for your dealership, write to us and we will refund the full amount. This applies once per dealership, to the first paid plan only.
• After 7 days: payments are non-refundable, including for unused time in the current period.
• Duplicate or failed payments: if you were charged twice, or charged for a payment that did not activate your plan, we refund the extra amount in full.
• Our fault: if we are unable to provide the service for reasons within our control, we refund the unused part of your plan on a pro-rata basis.

Email [email protected] from your registered email address with your dealership name and the payment ID shown on your receipt. We reply within 2 working days. Approved refunds are sent back to the original payment method through Razorpay and usually reach you within 5 to 7 working days, depending on your bank.

When a plan ends and is not renewed, your data stays safe for 90 days so you can renew or ask us for an export. After that it may be permanently deleted, except records we are required by law to keep. See our Privacy Policy and Terms of Service.